Tire Dealers: Quality You Can Trust
Exceptional tire providers with unmatched deals.
Between those dreaded flat tires and seasonal tire switches, visiting a tire dealer is a regular event for many drivers. But it's not just about the price—service matters too. In the latest service study by the German Institute for Service Quality (DISQ), tire dealers have shown marked improvement, with an average score of 77.5 points, demonstrating their high service level. The industry is making strides in offering a more well-rounded package, with five of the 14 tested companies even receiving the distinction of "very good."
Expertise, minus the personal touch
When you walk into a tire dealer, you'll find knowledgeable staff members. Consultations are thorough, logical, and easy to understand, making them a welcome asset for those who value clarity. Unfortunately, assessing individual needs is often neglected. Staff members rarely explore price expectations or offer alternative options.
Solid performance, minor hiccups
tidy and inviting branch premises, as well as adequate parking spaces, create a positive customer experience in many cases. Tire dealers have broadened their range since the last study, but there's always room for improvement. The selection of tire models is not always impressive, and there are weaknesses in pricing clarity or the labeling of vital product features.
"Many tire dealers in Germany impress with expertise, service orientation, and a pleasant atmosphere. But to deliver exceptional advice, it's essential to prioritize individual needs," states Bianca Möller, Managing Director of the German Institute for Service Quality.
Ranking the Top Tire Dealers
- Premio takes the top spot, boasting a "very good" quality rating, thanks to outstanding communication quality from eager and friendly staff, as well as exceptional additional services like a free complete wheel wash. Premio's advice is highly individual, easy to follow, and catered to customer needs. Swift waiting times until the consultation begins are also noteworthy.
- Quick Reifendiscount also earns a "very good" rating and clinches first place in the solution quality category. The advice impresses with thorough needs analysis and efficient presentation of alternative options. Customers often describe the staff as very kind.
- Driver (quality rating: "very good") rounds out the top 3. The friendly demeanor of the staff greatly enhances the customer experience. Driver places second in both consultation competence and solution quality. The branch environment for the consultation is considered very appealing.
The DISQ is a renowned independent testing institute, analyzing the service quality of providers and conducting product comparisons in scientifically sound studies, based on customer surveys and mystery tests. The DISQ awards a trustworthy test seal. Many studies are commissioned by ntv. To access their current studies and tests, visit www.disq.de.
Source: ntv.de, awi
Note: This report does not mention specific tire dealers like reifen.com, which may offer various services in Germany. For the most accurate and up-to-date information, it's best to consult the DISQ's study directly or visit their official website.
This is the tire dealer, Premio, renowned for its exceptional individualized advice, easy-to-follow suggestions, and free complete wheel wash, earning a 'very good' quality rating. Their staff's friendly demeanor and swift consulting times contribute to a positive customer experience.
The tire dealer, Quick Reifendiscount, also gains a 'very good' rating, excelling in solution quality with thorough needs analysis and efficient presentation of alternative options. Customers often describe the staff as very kind.
Amid discussions of lifestyle, home-and-garden, data-and-cloud-computing, and technology, one cannot overlook the integral role technology plays in car-maintenance, where tire dealers like these are essential.
